IG Index Ltd incident

Clients placing trades but the trades don't show on the platform.

Minor Vendor's status page →

Resolved after 4 hours 6 minutes, affecting Web platform and Mobile apps and 1 more, on September 9, 2025.

identified Sep 09, 2025, 07:29 PM UTC

The issue has been identified and a fix is being implemented.

Started
Sep 09, 2025, 07:29 PM UTC
Resolved
Sep 09, 2025, 11:36 PM UTC
Duration
4h 6m
Detected by Pingoru
Sep 09, 2025, 07:29 PM UTC

Affected components

Web platformMobile appsMT4L2 DealerAPIs

Update timeline

  1. identified Sep 09, 2025, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Sep 09, 2025, 11:36 PM UTC

    This incident has been resolved.

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