IG Index Ltd incident
Closed Trades Not Accurately Reflected in Account Balances
Resolved after 10 minutes, affecting Web platform and Mobile apps and 1 more, on September 11, 2025.
We’re aware that some clients experienced an issue earlier with their P&L reflecting closed trades. This has now been resolved, and we apologise for any inconvenience caused. If you're contacting us about a different matter, please continue to hold while we connect you to an agent.
Affected components
Update timeline
- investigating Sep 11, 2025, 04:35 PM UTC
We're aware that closed trades are not accurately reflected in account balances, they may still appear in open positions and P&L. Please bear with us while we investigate the issue.
- resolved Sep 11, 2025, 04:46 PM UTC
We’re aware that some clients experienced an issue earlier with their P&L reflecting closed trades. This has now been resolved, and we apologise for any inconvenience caused. If you're contacting us about a different matter, please continue to hold while we connect you to an agent.
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