Resolved after 1 hour 46 minutes, affecting Web platform and Mobile apps and 1 more, on October 8, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Web platformMobile appsLoginMy IG
Update timeline
- investigating Oct 08, 2025, 10:59 PM UTC
There are currently issues with logging in to our web platform. We're investigating now at the highest priority. If you need to deal, please call +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK).
- investigating Oct 08, 2025, 11:08 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 08, 2025, 11:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 12:45 AM UTC
This incident has been resolved.
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