- Detected by Pingoru
- Jun 03, 2026, 05:39 PM UTC
- Resolved
- Jun 03, 2026, 06:42 PM UTC
- Duration
- 1h 2m
Timeline · 3 updates
-
investigating Jun 03, 2026, 05:39 PM UTC
Hyland is aware of increased error rates regarding Hyland Office Broker. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
identified Jun 03, 2026, 06:23 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
-
resolved Jun 03, 2026, 06:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 08:09 PM UTC
- Resolved
- May 18, 2026, 08:38 PM UTC
- Duration
- 29m
Affected: Boyers, USA (PIT)
Timeline · 2 updates
-
monitoring May 18, 2026, 08:09 PM UTC
We have detected an increase in error rates for a subset of customers in the PIT datacenter. A fix has been applied and we are monitoring to ensure resolution.
-
resolved May 18, 2026, 08:38 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 06:49 PM UTC
- Resolved
- May 15, 2026, 07:27 PM UTC
- Duration
- 37m
Affected: Boyers, USA (PIT)
Timeline · 2 updates
-
investigating May 15, 2026, 06:49 PM UTC
Hyland is aware of increased error rates in the PIT data center. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
resolved May 15, 2026, 07:27 PM UTC
Hyland has identified and resolved the issue. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 03:36 PM UTC
- Resolved
- May 15, 2026, 07:37 PM UTC
- Duration
- 4h
Affected: Arlington, USA (DCA)
Timeline · 4 updates
-
investigating May 15, 2026, 03:36 PM UTC
Hyland is aware of ongoing issues within the DCA data center. More information will be provided when available.
-
investigating May 15, 2026, 04:31 PM UTC
Hyland is continuing to investigate this issue on the highest priority. More information will be made available as Hyland's investigation continues.
-
monitoring May 15, 2026, 05:27 PM UTC
A fix has been applied, and early signs of improvement are being observed. Hyland will continue to track the situation closely and provide updates as needed.
-
resolved May 15, 2026, 07:37 PM UTC
System connectivity has been restored and is currently stable following the applied fix. Should you continue to experience any issues, please contact your first line of support for further assistance.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 01:42 PM UTC
- Resolved
- May 18, 2026, 02:16 PM UTC
- Duration
- 3d
Affected: Auckland, New Zealand (AKL)
Timeline · 3 updates
-
identified May 15, 2026, 01:42 PM UTC
The datacenter vendor has identified the issue and is actively working on a resolution. Additional details will be shared as they become available.
-
monitoring May 15, 2026, 01:58 PM UTC
Performance improvements have been observed, and system stability continues to trend in a positive direction. Teams remain actively engaged in monitoring the environment and will share additional updates as more information becomes available.
-
resolved May 18, 2026, 02:16 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 02:52 PM UTC
- Resolved
- May 26, 2026, 01:30 PM UTC
- Duration
- 13d 22h
Affected: Ashburn, USA (IAD)
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 07:33 PM UTC
- Resolved
- May 11, 2026, 09:34 PM UTC
- Duration
- 2h
Affected: AWS Frankfurt (AMS/QEF)
Timeline · 3 updates
-
identified May 11, 2026, 07:33 PM UTC
Hyland has identified an issue impacting SFTP connectivity for a subset of customers in the QEF datacenter. The team is actively working to resolve the issue.
-
identified May 11, 2026, 09:20 PM UTC
Hyland is continuing to work on a fix for the issue. We will provide updates as more information becomes available.
-
resolved May 11, 2026, 09:34 PM UTC
The issue with SFTP Connections in QEF datacenter has been resolved. If issues still persist, please contact your first line of support.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 01:29 AM UTC
- Resolved
- May 09, 2026, 06:36 AM UTC
- Duration
- 1d 5h
Affected: Arlington, USA (DCA)
Timeline · 3 updates
-
monitoring May 08, 2026, 01:29 AM UTC
AWS has advised that a thermal event is impacting parts of us-east-1. As a result this may cause degraded performance until it is fully resolved by the vendor. We are monitoring closely at this time.
-
monitoring May 08, 2026, 12:49 PM UTC
AWS has confirmed a power and thermal event impacting a single Availability Zone in US-EAST-1. Recovery is in progress with signs of improvement; some services may remain degraded. AWS expects several hours for full restoration. Hyland is actively monitoring and will provide updates as they become available.
-
resolved May 09, 2026, 06:36 AM UTC
AWS has confirmed that the incident in a single Availability Zone (US‑EAST‑1) caused by a thermal event has been resolved. Hyland has validated that all of our services are fully operational. We appreciate your patience and understanding during this event. If you continue to experience any issues, please reach out to our first line of support.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 01:41 AM UTC
- Resolved
- May 07, 2026, 03:41 AM UTC
- Duration
- 1h 59m
Affected: Auckland, New Zealand (AKL)
Timeline · 3 updates
-
investigating May 07, 2026, 01:41 AM UTC
We have received reports of intermittent connection issues in the AKL datacenter. We are currently investigating this matter.
-
identified May 07, 2026, 02:51 AM UTC
The issue has been identified and a fix is being put in place to mitigate the connectivity errors.
-
resolved May 07, 2026, 03:41 AM UTC
The issue with intermittent connectivity has been resolved. If issues continue to be experienced, please reach out to your first line of support.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 04:52 PM UTC
- Resolved
- May 11, 2026, 07:12 PM UTC
- Duration
- 7d 2h
Affected: Ashburn, USA (IAD)
Timeline · 17 updates
Read the full incident report →
- Detected by Pingoru
- Apr 26, 2026, 03:44 PM UTC
- Resolved
- Apr 26, 2026, 06:19 PM UTC
- Duration
- 2h 34m
Affected: Ashburn, USA (IAD)
Timeline · 4 updates
-
investigating Apr 26, 2026, 03:44 PM UTC
Hyland is aware of increased error rates in IAD Datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
identified Apr 26, 2026, 04:14 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Apr 26, 2026, 05:17 PM UTC
Hyland has implemented a fix for the issue and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.
-
resolved Apr 26, 2026, 06:19 PM UTC
Hyland has fully resolved the issue. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 01:41 PM UTC
- Resolved
- Apr 07, 2026, 04:54 PM UTC
- Duration
- 3h 12m
Timeline · 5 updates
-
investigating Apr 07, 2026, 01:41 PM UTC
Hyland is currently investigating reports of Sharebase US login issues. Updates will be provided as more information is available.
-
investigating Apr 07, 2026, 01:42 PM UTC
We are continuing to investigate this issue.
-
identified Apr 07, 2026, 02:40 PM UTC
Hyland has identified the issue, and are working on a resolution.
-
monitoring Apr 07, 2026, 03:36 PM UTC
Hyland has identified the issue and has implemented a fix. We will continue to Monitor the issue to ensure the resolution
-
resolved Apr 07, 2026, 04:54 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- Mar 22, 2026, 01:06 PM UTC
- Resolved
- Mar 22, 2026, 02:12 PM UTC
- Duration
- 1h 6m
Affected: Ashburn, USA (IAD)
Timeline · 4 updates
-
investigating Mar 22, 2026, 01:06 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
identified Mar 22, 2026, 01:33 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
-
monitoring Mar 22, 2026, 01:57 PM UTC
Hyland believes the issue is resolved. We are still actively monitoring.
-
resolved Mar 22, 2026, 02:12 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2025, 01:22 PM UTC
- Resolved
- Jan 05, 2026, 03:34 PM UTC
- Duration
- 18d 2h
Affected: Richmond, USA (RIC)
Timeline · 17 updates
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 02:33 PM UTC
- Resolved
- Nov 18, 2025, 06:59 PM UTC
- Duration
- 4h 25m
Timeline · 3 updates
-
investigating Nov 18, 2025, 02:33 PM UTC
Hyland is aware of issues with accessing our Community Portal. Our Partner, Cloudflare, is working with highest priority to fix the issue. Please call your first line of support for reporting issues. Additional details will be provided as they become available.
-
monitoring Nov 18, 2025, 02:51 PM UTC
Our Partner, Cloudflare, has implemented a fix to resolve the incident. They are continuing to monitor for errors to ensure full resolution. We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.
-
resolved Nov 18, 2025, 06:59 PM UTC
Our Partner, Cloudflare, has fully resolved the issue affecting the Hyland Community. We appreciate your patience and understanding throughout the incident. If you continue to experience any problems, please contact our first line of support.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2025, 07:15 PM UTC
- Resolved
- Nov 14, 2025, 07:15 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Nov 14, 2025, 07:15 PM UTC
Hyland was made aware of increased error rates which may have caused a brief performance degradation in Sharebase US. The issue is now resolved. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- Oct 30, 2025, 02:05 PM UTC
- Resolved
- Oct 30, 2025, 02:05 PM UTC
- Duration
- —
Affected: Arlington, USA (DCA)
Timeline · 1 update
-
resolved Oct 30, 2025, 02:05 PM UTC
Hyland was made aware of increased error rates for UT environments within the DCA data center, which may have caused a brief performance degradation. The issue is now resolved. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2025, 07:08 PM UTC
- Resolved
- Oct 24, 2025, 08:31 PM UTC
- Duration
- 1h 23m
Affected: London, UK (LHR)
Timeline · 3 updates
-
investigating Oct 24, 2025, 07:08 PM UTC
Hyland is aware of increased error rates in Sharebase UK. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
identified Oct 24, 2025, 07:58 PM UTC
Hyland has identified the cause of the issue affecting ShareBase UK. We are working on implementing a fix and mitigating the impact. We will continue to provide updates as progress is made. Thank you for your continued patience.
-
resolved Oct 24, 2025, 08:31 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- Oct 23, 2025, 08:25 PM UTC
- Resolved
- Oct 24, 2025, 03:28 PM UTC
- Duration
- 19h 3m
Affected: Boyers, USA (PIT)
Timeline · 3 updates
-
investigating Oct 23, 2025, 08:25 PM UTC
Hyland is aware of increased error rates in PIT Datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
monitoring Oct 23, 2025, 09:49 PM UTC
Hyland believes the issue is resolved. We are still actively monitoring. If you continue to experience any problems, please contact our first line of support.
-
resolved Oct 24, 2025, 03:28 PM UTC
Hyland has fully resolved the issue affecting PIT datacenter. Systems are operating normally, and we are no longer observing any related errors or disruptions. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 05:44 AM UTC
- Resolved
- Oct 21, 2025, 07:38 AM UTC
- Duration
- 1h 53m
Affected: Arlington, USA (DCA)
Timeline · 4 updates
-
investigating Oct 21, 2025, 05:44 AM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
monitoring Oct 21, 2025, 06:52 AM UTC
Hyland believes the issue is resolved. We are still actively monitoring.
-
monitoring Oct 21, 2025, 06:53 AM UTC
We are continuing to monitor for any further issues.
-
resolved Oct 21, 2025, 07:38 AM UTC
Hyland was made aware of increased error rates which may have caused a brief performance degradation. The issue is now resolved. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2025, 09:34 PM UTC
- Resolved
- Oct 09, 2025, 07:11 PM UTC
- Duration
- 1d 21h
Affected: Arlington, USA (DCA)
Timeline · 7 updates
-
investigating Oct 07, 2025, 09:34 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
investigating Oct 07, 2025, 11:32 PM UTC
Hyland is currently continuing the investigation into the cause of the issue. We appreciate your patience and will provide further updates as soon as more information becomes available.
-
identified Oct 08, 2025, 12:08 AM UTC
Hyland has identified the issue and has implemented measures to mitigate the impact to performance. We appreciate your patience and will provide further updates as soon as more information becomes available.
-
monitoring Oct 08, 2025, 02:26 PM UTC
Hyland remains actively engaged and is closely monitoring system performance to confirm that the issue is fully addressed. At this time, services should be operating as expected. If you continue to experience any problems, please contact our first line of support. Thank you for your patience and understanding throughout the incident. The next update will be provided @5 PM EST, or sooner if there are any significant developments.
-
monitoring Oct 08, 2025, 08:48 PM UTC
We are continuing to monitor for any further issues. Thank you for your patience and understanding throughout the incident. The next update will be provided @11 AM EST, or sooner if there are any significant developments.
-
monitoring Oct 09, 2025, 03:01 PM UTC
The system performance is stable. We are continuing to monitor for any further issues. Thank you for your patience and understanding throughout the incident. The next update will be provided @5 PM EST, or sooner if there are any significant developments.
-
resolved Oct 09, 2025, 07:11 PM UTC
Hyland has fully resolved the performance issue in the DCA datacenter. Systems are operating normally, and we are no longer observing any related disruptions. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2025, 06:16 PM UTC
- Resolved
- Oct 20, 2025, 02:14 PM UTC
- Duration
- 12d 19h
Timeline · 17 updates
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2025, 11:43 AM UTC
- Resolved
- Sep 17, 2025, 01:42 PM UTC
- Duration
- 1h 59m
Affected: London, UK (LHR)
Timeline · 5 updates
-
investigating Sep 17, 2025, 11:43 AM UTC
Hyland is aware of Slow Performance issues on LHR datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
investigating Sep 17, 2025, 11:56 AM UTC
We are continuing to investigate this issue.
-
identified Sep 17, 2025, 12:09 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
-
monitoring Sep 17, 2025, 12:37 PM UTC
Hyland believes the issue is resolved. We are still actively monitoring.
-
resolved Sep 17, 2025, 01:42 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2025, 12:56 AM UTC
- Resolved
- Sep 17, 2025, 02:43 AM UTC
- Duration
- 1h 47m
Affected: Auckland, New Zealand (AKL)
Timeline · 4 updates
-
investigating Sep 17, 2025, 12:56 AM UTC
An issue has been identified with WOPI document rendering. Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.
-
investigating Sep 17, 2025, 02:25 AM UTC
Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.
-
identified Sep 17, 2025, 02:38 AM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
-
resolved Sep 17, 2025, 02:43 AM UTC
Hyland has fully resolved the issue affecting WOPI Service. Systems are operating normally, and we are no longer observing any related errors or disruptions. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
Read the full incident report →
- Detected by Pingoru
- Sep 12, 2025, 04:23 PM UTC
- Resolved
- Sep 12, 2025, 06:52 PM UTC
- Duration
- 2h 28m
Affected: Kansas City/AWS East, USA (ARSL)
Timeline · 4 updates
-
investigating Sep 12, 2025, 04:23 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
investigating Sep 12, 2025, 05:33 PM UTC
Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.
-
identified Sep 12, 2025, 06:28 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
-
resolved Sep 12, 2025, 06:52 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
