Hyland incident

(Status: Resolved) SFTP Connection issues in QEF datacenter

Major Resolved View vendor source →

Hyland experienced a major incident on May 11, 2026 affecting AWS Frankfurt (AMS/QEF), lasting 2h. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 07:33 PM UTC
Resolved
May 11, 2026, 09:34 PM UTC
Duration
2h
Detected by Pingoru
May 11, 2026, 07:33 PM UTC

Affected components

AWS Frankfurt (AMS/QEF)

Update timeline

  1. identified May 11, 2026, 07:33 PM UTC

    Hyland has identified an issue impacting SFTP connectivity for a subset of customers in the QEF datacenter. The team is actively working to resolve the issue.

  2. identified May 11, 2026, 09:20 PM UTC

    Hyland is continuing to work on a fix for the issue. We will provide updates as more information becomes available.

  3. resolved May 11, 2026, 09:34 PM UTC

    The issue with SFTP Connections in QEF datacenter has been resolved. If issues still persist, please contact your first line of support.