Hyland incident

(Status: Resolved) ARSL- Increased error rates have been identified.

Major Resolved View vendor source →

Hyland experienced a major incident on September 12, 2025 affecting Kansas City/AWS East, USA (ARSL), lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 04:23 PM UTC
Resolved
Sep 12, 2025, 06:52 PM UTC
Duration
2h 28m
Detected by Pingoru
Sep 12, 2025, 04:23 PM UTC

Affected components

Kansas City/AWS East, USA (ARSL)

Update timeline

  1. investigating Sep 12, 2025, 04:23 PM UTC

    Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. investigating Sep 12, 2025, 05:33 PM UTC

    Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.

  3. identified Sep 12, 2025, 06:28 PM UTC

    Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.

  4. resolved Sep 12, 2025, 06:52 PM UTC

    Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.