Hyland incident
(Status: Resolved) Increased error rates have been identified - IAD
Hyland experienced a minor incident on May 12, 2026 affecting Ashburn, USA (IAD), lasting 13d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 02:52 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- investigating May 12, 2026, 05:22 PM UTC
Hyland is engaging the vendor to investigate the issue. Further updates will be provided as additional information becomes available. The next update will be shared by May 12, 2026 at 3:00 PM ET.
- investigating May 12, 2026, 06:54 PM UTC
Hyland has escalated with the vendor to investigate the issue with the highest priority. The next update will be shared by May 12, 2026 at 5:00pm ET.
- investigating May 12, 2026, 07:53 PM UTC
Investigation continues in coordination with the vendor, and improvements to overall solution stability have been observed. The next update will be provided by May 13, 2026 at 5:00 PM ET, or sooner if additional information becomes available.
- investigating May 13, 2026, 07:50 PM UTC
Hyland has identified the underlying issue and is actively collaborating with its vendor to implement a resolution. The next update will be provided by May 14, 2026 at 5:00 PM ET, or sooner if additional information becomes available.
- identified May 13, 2026, 07:51 PM UTC
Hyland has identified the underlying issue and is actively collaborating with its vendor to implement a resolution. The next update will be provided by May 14, 2026 at 5:00 PM ET, or sooner if additional information becomes available.
- identified May 14, 2026, 07:43 PM UTC
Hyland has identified a resolution, and are currently in the planning stages with a target implementation date of 5/24. The next update will be provided by May 20, 2026 at 5:00 PM ET, or sooner if additional information becomes available.
- identified May 20, 2026, 07:50 PM UTC
Hyland is planning to roll out a fix, with a target implementation date of May 24, 2026. The next update will be provided by May 24 at 6:00 AM ET, or sooner if additional information becomes available.
- monitoring May 24, 2026, 08:40 AM UTC
Hyland has implemented the fix and is currently monitoring to ensure full resolution. The next update will be provided at 10:00 AM ET, or sooner if additional information becomes available.
- monitoring May 24, 2026, 12:46 PM UTC
Systems continue to remain stable following the implemented fix. The next update will be provided on May 26 at 9:30 AM ET, or sooner if additional information becomes available.
- resolved May 26, 2026, 01:30 PM UTC
Hyland has remediated the issue. Further monitoring indicates that systems remain stable and performance nominal. If you continue to have any issues please contact your first line of Hyland support.