Hyland incident

(Status: Resolved) Increased error rates have been identified in Citrix applications - DCA

Major Resolved View vendor source →

Hyland experienced a major incident on October 21, 2025 affecting Arlington, USA (DCA), lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 05:44 AM UTC
Resolved
Oct 21, 2025, 07:38 AM UTC
Duration
1h 53m
Detected by Pingoru
Oct 21, 2025, 05:44 AM UTC

Affected components

Arlington, USA (DCA)

Update timeline

  1. investigating Oct 21, 2025, 05:44 AM UTC

    Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. monitoring Oct 21, 2025, 06:52 AM UTC

    Hyland believes the issue is resolved. We are still actively monitoring.

  3. monitoring Oct 21, 2025, 06:53 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 21, 2025, 07:38 AM UTC

    Hyland was made aware of increased error rates which may have caused a brief performance degradation. The issue is now resolved. If you continue to have any issues please contact your first line of Hyland support.