Hyland incident

(Status: Resolved) Multiple IAD customers are unable to login to OnBase application

Major Resolved View vendor source →

Hyland experienced a major incident on March 22, 2026 affecting Ashburn, USA (IAD), lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2026, 01:06 PM UTC
Resolved
Mar 22, 2026, 02:12 PM UTC
Duration
1h 6m
Detected by Pingoru
Mar 22, 2026, 01:06 PM UTC

Affected components

Ashburn, USA (IAD)

Update timeline

  1. investigating Mar 22, 2026, 01:06 PM UTC

    Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. identified Mar 22, 2026, 01:33 PM UTC

    Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.

  3. monitoring Mar 22, 2026, 01:57 PM UTC

    Hyland believes the issue is resolved. We are still actively monitoring.

  4. resolved Mar 22, 2026, 02:12 PM UTC

    Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.