- Detected by Pingoru
- Aug 30, 2025, 03:37 PM UTC
- Resolved
- Aug 30, 2025, 04:40 PM UTC
- Duration
- 1h 2m
Affected: Melbourne, Australia (MEL)
Timeline · 3 updates
-
investigating Aug 30, 2025, 03:37 PM UTC
Hyland is aware of increased error rates within the MEL data center. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
identified Aug 30, 2025, 03:44 PM UTC
The issue has been identified and a fix is being implemented.
-
resolved Aug 30, 2025, 04:40 PM UTC
Hyland has taken actions to mitigate performance degradation within the MEL data center and believes the issue to be resolved. Please reach out to your first line of support if there are continued issues.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2025, 04:42 PM UTC
- Resolved
- Aug 27, 2025, 07:10 PM UTC
- Duration
- 2h 28m
Timeline · 3 updates
-
monitoring Aug 27, 2025, 04:42 PM UTC
Hyland believes the issue is resolved. We are still actively monitoring.
-
monitoring Aug 27, 2025, 04:57 PM UTC
We are continuing to monitor for any further issues.
-
resolved Aug 27, 2025, 07:10 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2025, 07:25 PM UTC
- Resolved
- Aug 21, 2025, 07:48 PM UTC
- Duration
- 2d
Affected: Ashburn, USA (IAD)
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2025, 03:39 PM UTC
- Resolved
- Jul 28, 2025, 03:39 PM UTC
- Duration
- —
Affected: Arlington, USA (DCA)
Timeline · 1 update
-
resolved Jul 28, 2025, 03:39 PM UTC
Hyland was made aware of increased error rates which may have caused a brief performance degradation. The issue is now resolved. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2025, 09:11 PM UTC
- Resolved
- Jul 16, 2025, 09:45 PM UTC
- Duration
- 34m
Affected: Ashburn, USA (IAD)
Timeline · 5 updates
-
investigating Jul 16, 2025, 09:11 PM UTC
Hyland is aware of increased error rates in IAD datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
monitoring Jul 16, 2025, 09:27 PM UTC
A fix has been implemented and we are monitoring the results.
-
identified Jul 16, 2025, 09:28 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Jul 16, 2025, 09:28 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jul 16, 2025, 09:45 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2025, 03:44 PM UTC
- Resolved
- Jul 14, 2025, 04:36 PM UTC
- Duration
- 52m
Affected: Boyers, USA (PIT)
Timeline · 3 updates
-
identified Jul 14, 2025, 03:44 PM UTC
Hyland is aware of increased error rates in the PIT data center. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
monitoring Jul 14, 2025, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jul 14, 2025, 04:36 PM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2025, 02:43 PM UTC
- Resolved
- Jun 24, 2025, 02:43 PM UTC
- Duration
- —
Affected: Ashburn, USA (IAD)Boyers, USA (PIT)
Timeline · 1 update
-
resolved Jun 24, 2025, 02:43 PM UTC
Hyland detected increased error rates within Citrix which may have caused a brief performance degradation. The issue is now resolved. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2025, 02:57 PM UTC
- Resolved
- Jun 03, 2025, 03:21 PM UTC
- Duration
- 23m
Affected: AWS Frankfurt (AMS/QEF)
Timeline · 2 updates
-
investigating Jun 03, 2025, 02:57 PM UTC
Issues with WOPI Integration has been identified. Hyland is working on investigating the issue.
-
resolved Jun 03, 2025, 03:21 PM UTC
Issue was identified internal only. No impact to customer facing WOPI integration. If you are having issues with WOPI, please contact your first line of support.
Read the full incident report →
- Detected by Pingoru
- May 27, 2025, 10:55 PM UTC
- Resolved
- May 27, 2025, 11:33 PM UTC
- Duration
- 37m
Affected: Ashburn, USA (IAD)
Timeline · 3 updates
-
investigating May 27, 2025, 10:55 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
monitoring May 27, 2025, 11:22 PM UTC
Hyland believes the issue is resolved. We are still actively monitoring. If there are issues that are still occurring, please reach out to your first line of support.
-
resolved May 27, 2025, 11:33 PM UTC
Hyland was made aware of increased error rates which may have caused a brief performance degradation. The issue is now resolved. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
- Detected by Pingoru
- May 16, 2025, 01:34 PM UTC
- Resolved
- May 16, 2025, 04:50 PM UTC
- Duration
- 3h 16m
Affected: Ashburn, USA (IAD)
Timeline · 5 updates
-
investigating May 16, 2025, 01:34 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
identified May 16, 2025, 02:10 PM UTC
The issue has been identified and a fix is being implemented.
-
identified May 16, 2025, 02:21 PM UTC
Compute resources have been rebalanced across the data center to alleviate symptoms. A more detailed RCA will be released once the cause has been determined.
-
monitoring May 16, 2025, 02:36 PM UTC
Hyland has implemented a fix for the issue affecting database performance and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that performance is fully restored. Thank you for your patience and understanding throughout the incident.
-
resolved May 16, 2025, 04:50 PM UTC
Hyland has resolved all issues related to the known issues. Please contact your support representative for any issues. RCA will be provided to impacted customers.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2025, 12:08 PM UTC
- Resolved
- Apr 30, 2025, 08:48 PM UTC
- Duration
- 1d 8h
Affected: Boyers, USA (PIT)
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2025, 11:49 PM UTC
- Resolved
- Apr 25, 2025, 12:00 PM UTC
- Duration
- 12h 10m
Affected: Boyers, USA (PIT)
Timeline · 5 updates
-
investigating Apr 24, 2025, 11:49 PM UTC
Hyland is aware of increased error rates in the PIT data center. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
identified Apr 25, 2025, 12:19 AM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Apr 25, 2025, 01:17 AM UTC
A fix has been implemented and we are monitoring the results. If issues persist, application pools or services may need to be restarted, and document/process locks may need to be cleared.
-
monitoring Apr 25, 2025, 02:49 AM UTC
We are continuing to monitor the result of the applied fixes. We will provide further updates tomorrow, April 25th, at 9:00 AM Eastern Time.
-
resolved Apr 25, 2025, 12:00 PM UTC
This incident has been resolved. If you continue to experience issues please contact your first line of support.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2025, 01:42 PM UTC
- Resolved
- Apr 23, 2025, 03:24 PM UTC
- Duration
- 1h 41m
Affected: Ashburn, USA (IAD)
Timeline · 4 updates
-
investigating Apr 23, 2025, 01:42 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
investigating Apr 23, 2025, 02:31 PM UTC
We are continuing to investigate this issue.
-
identified Apr 23, 2025, 03:17 PM UTC
The issue has been identified and a fix is being implemented.
-
resolved Apr 23, 2025, 03:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2025, 09:10 AM UTC
- Resolved
- Apr 24, 2025, 01:00 PM UTC
- Duration
- 1d 3h
Affected: Boyers, USA (PIT)
Timeline · 13 updates
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2025, 03:29 PM UTC
- Resolved
- Mar 13, 2025, 09:15 AM UTC
- Duration
- 17h 46m
Affected: Boyers, USA (PIT)
Timeline · 5 updates
-
identified Mar 12, 2025, 03:29 PM UTC
Hyland has identified an issue with Global Sign certificates not being trusted by Content solutions and are working on remediating this with the highest priority. Additional details will be provided as they become available. If you are experiencing issues within OnBase regarding certificate trust, please review the following article and take necessary action. https://connect.hyland.com/t5/hyland-cloud-blog/transition-from-entrust-to-globalsign-certificates/ba-p/484378
-
identified Mar 12, 2025, 06:55 PM UTC
Hyland is continuing to perform remedial actions with the highest priority. Additional details will be provided as they become available.
-
monitoring Mar 12, 2025, 08:48 PM UTC
Remedial actions have been completed and we are monitoring the results.
-
monitoring Mar 12, 2025, 08:49 PM UTC
Remedial actions have been completed and we are monitoring the results.
-
resolved Mar 13, 2025, 09:15 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2025, 06:10 AM UTC
- Resolved
- Feb 27, 2025, 07:36 AM UTC
- Duration
- 1h 26m
Affected: Boyers, USA (PIT)
Timeline · 5 updates
-
investigating Feb 27, 2025, 06:10 AM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
-
investigating Feb 27, 2025, 06:47 AM UTC
Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.
-
identified Feb 27, 2025, 06:54 AM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
-
monitoring Feb 27, 2025, 06:59 AM UTC
Hyland believes the issue is resolved. We are still actively monitoring.
-
resolved Feb 27, 2025, 07:36 AM UTC
Hyland was made aware of increased error rates which may have caused a brief performance degradation. The issue is now resolved. If you continue to have any issues please contact your first line of Hyland support.
Read the full incident report →
