Hyland incident

(Status: Resolved) Intermittent issues with applications via Citrix

Minor Resolved View vendor source →

Hyland experienced a minor incident on October 7, 2025, lasting 12d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 06:16 PM UTC
Resolved
Oct 20, 2025, 02:14 PM UTC
Duration
12d 19h
Detected by Pingoru
Oct 07, 2025, 06:16 PM UTC

Update timeline

  1. investigating Oct 07, 2025, 06:16 PM UTC

    Intermittent issues with accessing Citrix applications. We are treating this with the highest priority and will continue to provide updates as more information becomes available. We appreciate your patience and understanding as we work to restore full service.

  2. investigating Oct 07, 2025, 07:30 PM UTC

    We are currently continuing our investigation into the cause of the issue. We appreciate your patience and will provide further updates as soon as more information becomes available.

  3. investigating Oct 07, 2025, 08:05 PM UTC

    Hyland is actively collaborating with Citrix Engineer to further investigate on this issue. More updates will be provided when available.

  4. investigating Oct 07, 2025, 08:24 PM UTC

    Hyland is actively collaborating with Citrix Engineer to further investigate on this issue. We will provide further updates tomorrow, October 8th, at 10:00 AM Eastern Time.

  5. investigating Oct 08, 2025, 01:39 PM UTC

    Hyland is still actively working on investigating the issue. We appreciate your patience and will provide further updates @5 PM EST, or sooner if there are any significant developments.

  6. investigating Oct 08, 2025, 09:00 PM UTC

    Hyland is still actively working on investigating the issue. We appreciate your patience and will provide further updates @11 AM EST, or sooner if there are any significant developments.

  7. investigating Oct 09, 2025, 02:48 PM UTC

    Hyland is still actively working on investigating the issue. We appreciate your patience and will provide further updates @5 PM EST, or sooner if there are any significant developments.

  8. investigating Oct 09, 2025, 09:07 PM UTC

    Hyland is still actively working on investigating the issue with our Citrix partner. We appreciate your patience and will provide further updates @11 AM EST, or sooner if there are any significant developments.

  9. investigating Oct 10, 2025, 03:24 PM UTC

    As part of the troubleshooting efforts, Hyland is still investigating to determine the underlying cause of the issue with Citrix Partner. We appreciate your patience and will provide further updates as soon as more information becomes available.

  10. investigating Oct 10, 2025, 05:46 PM UTC

    Hyland has performed several tests in collaboration with Citrix Partner. The results of our investigation and testing, the issue appears to originate from Citrix Partner environment. Citrix is actively investigating the issue on their side to help determine the underlying cause. We appreciate your patience and will provide further updates as soon as more information becomes available.

  11. investigating Oct 10, 2025, 09:03 PM UTC

    Citrix Partner is actively investigating the issue on their side to help determine the underlying cause. We appreciate your patience and will provide further updates on Oct 13th @11 AM EST, or sooner if there are any significant developments.

  12. investigating Oct 13, 2025, 04:24 PM UTC

    Citrix Partner is actively investigating the issue on their side to help determine the underlying cause. We appreciate your patience and will provide further updates as soon as more information becomes available.

  13. investigating Oct 14, 2025, 04:00 PM UTC

    Citrix Partner has collected additional logs and continue to investigate the issue on their side to help determine the underlying cause. We appreciate your patience and will provide further updates as soon as more information becomes available.

  14. investigating Oct 15, 2025, 02:16 PM UTC

    Citrix Partner is actively reviewing the logs to investigate the issue on their side to help determine the underlying cause. We appreciate your patience and will provide further updates as soon as more information becomes available.

  15. investigating Oct 16, 2025, 03:35 PM UTC

    Citrix Partner is still actively reviewing the logs to investigate the issue on their side to help determine the underlying cause. We appreciate your patience and will provide further updates as soon as more information becomes available.

  16. investigating Oct 17, 2025, 03:58 PM UTC

    Citrix Partner is actively investigating the issue on their side to help determine the underlying cause. We appreciate your patience and will provide further updates as soon as more information becomes available.

  17. resolved Oct 20, 2025, 02:14 PM UTC

    Citrix Partner has confirmed that the systems are operating normally, and they are no longer observing any related errors or disruptions. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.