Hyland incident

(Status: Resolved) Issues with accessing Hyland Community Portal

Major Resolved View vendor source →

Hyland experienced a major incident on November 18, 2025, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:33 PM UTC
Resolved
Nov 18, 2025, 06:59 PM UTC
Duration
4h 25m
Detected by Pingoru
Nov 18, 2025, 02:33 PM UTC

Update timeline

  1. investigating Nov 18, 2025, 02:33 PM UTC

    Hyland is aware of issues with accessing our Community Portal. Our Partner, Cloudflare, is working with highest priority to fix the issue. Please call your first line of support for reporting issues. Additional details will be provided as they become available.

  2. monitoring Nov 18, 2025, 02:51 PM UTC

    Our Partner, Cloudflare, has implemented a fix to resolve the incident. They are continuing to monitor for errors to ensure full resolution. We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.

  3. resolved Nov 18, 2025, 06:59 PM UTC

    Our Partner, Cloudflare, has fully resolved the issue affecting the Hyland Community. We appreciate your patience and understanding throughout the incident. If you continue to experience any problems, please contact our first line of support.