Resolved after 1 day 5 hours, affecting Arlington, USA (DCA), on May 8, 2026.
AWS has confirmed that the incident in a single Availability Zone (US‑EAST‑1) caused by a thermal event has been resolved. Hyland has validated that all of our services are fully operational. We appreciate your patience and understanding during this event. If you continue to experience any issues, please reach out to our first line of support.
Affected components
Update timeline
- monitoring May 08, 2026, 01:29 AM UTC
AWS has advised that a thermal event is impacting parts of us-east-1. As a result this may cause degraded performance until it is fully resolved by the vendor. We are monitoring closely at this time.
- monitoring May 08, 2026, 12:49 PM UTC
AWS has confirmed a power and thermal event impacting a single Availability Zone in US-EAST-1. Recovery is in progress with signs of improvement; some services may remain degraded. AWS expects several hours for full restoration. Hyland is actively monitoring and will provide updates as they become available.
- resolved May 09, 2026, 06:36 AM UTC
AWS has confirmed that the incident in a single Availability Zone (US‑EAST‑1) caused by a thermal event has been resolved. Hyland has validated that all of our services are fully operational. We appreciate your patience and understanding during this event. If you continue to experience any issues, please reach out to our first line of support.
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