Is Hyland down?

Hyland is aware of OnBase Performance Degradation. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

Hyland has identified the cause of the slowness affecting the OnBase application in the IAD datacenter. We are actively implementing a fix and taking steps to mitigate impact. We will continue to share updates as progress is made. Thank you for your continued patience.

Hyland has implemented the fix for the slowness affecting the OnBase application in the IAD datacenter. We are continuing to monitor the environment to validate performance and ensure the issue remains resolved. We will provide further updates as monitoring continues. Thank you for your continued patience.

Hyland has confirmed that the issue has been resolved and services are operating as expected. No further service impact has been observed. If you continue to experience any issues, please contact Hyland’s first line of support for assistance.

Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

Hyland is continuing to investigate this issue on the highest priority. More information will be made available as Hyland's investigation continues.

Hyland continues to investigate intermittent service disruptions affecting some customers. Our technical teams are addressing the remaining impact and monitoring service stability. Additional updates will be provided as more information becomes available.

Hyland has engaged the appropriate vendors and is actively working to identify the cause of the issue. Our teams continue to investigate and monitor service stability. Additional updates will be provided as more information becomes available.

Hyland is actively engaged with the appropriate vendor to investigate the cause of the issue and restore full service. Additional updates will be provided as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.

Hyland remains actively engaged with the appropriate vendor to investigate the cause of the issue. We will provide additional updates as more information becomes available.

Hyland’s vendor has identified the cause of the issue. Hyland is actively working to implement a fix and mitigate customer impact. We will continue to provide updates as progress is made. Thank you for your continued patience.

Hyland is actively working to implement a fix and mitigate customer impact. We will continue to provide updates as progress is made. Thank you for your continued patience.

Hyland observed that the previously applied fix provided temporary relief, but the issue has resurfaced. We are actively working to implement a permanent resolution and minimize customer impact. We will continue to provide updates as progress is made. Thank you for your continued patience.

Hyland has determined that the previously applied fix did not fully resolve the issue. We remain actively engaged with our vendor and continue to investigate the underlying cause with the highest priority. Additional updates will be provided as more information becomes available.

Hyland has implemented a fix and validated successful results in one datacenter. We are actively working to apply the fix across the remaining affected environment and continue mitigation efforts to reduce customer impact. We will provide additional updates as progress is made. Thank you for your continued patience.

Hyland has successfully applied the fix, and the majority of affected datacenters are now operational. We are continuing to monitor the environment closely to ensure stability and will provide further updates if necessary. Thank you for your patience.

Hyland has successfully applied the fix across all affected datacenters, and all services are now fully operational. Validation has been completed, and no further impact is being observed. We will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.

Hyland continues to monitor service stability to ensure full resolution. We will provide a final update once we confirm that service has been fully restored. Thank you for your patience and understanding throughout the incident.

Hyland has confirmed that the issue has been resolved and services are operating as expected. No further service impact has been observed. Hyland will continue standard monitoring to ensure ongoing stability. If you continue to experience any issues, please contact Hyland’s first line of support for assistance.

Hyland is aware of a power issue affecting the SYD data center. Customers may experience intermittent interruptions to their solutions while the data center technical teams work to resolve the issue. We are actively working with the data center team to investigate the issue and restore stable service as quickly as possible. We will provide the next update by 9:00 AM EST, or sooner if additional information becomes available.

The SYD datacenter power issue has been resolved, and all impacted solutions have been restored to normal operation. Hyland has confirmed platform stability and will continue to monitor the environment. No additional customer impact is expected. If you continue to experience issues, please contact Hyland Support for assistance.

Hyland is aware of an issue affecting the delivery of outbound emails generated by OnBase. A fix has been implemented and outbound email delivery appears to have been restored. Technical teams are actively monitoring the environment to confirm service stability and ensure there is no further impact. We will provide a final update once monitoring is complete.

The issue affecting outbound email delivery from OnBase has been resolved. If you continue to experience any issues, please contact Hyland’s first line of support for further assistance.

Hyland is aware that outbound emails from OnBase are not currently being delivered as expected. Teams are actively engaged and investigating this issue with the highest priority. Additional updates will be provided as more information becomes available.

Hyland has implemented a fix and outbound email delivery from OnBase appears to be restored. Teams are continuing to monitor the environment to confirm stability. We will provide a final update once monitoring is complete.

The issue affecting outbound email delivery from OnBase has been resolved. If you continue to experience any issues, please contact Hyland’s first line of support for further assistance.