Hyland incident

(Status: Resolved) Increased error rates in Sharebase UK

Hyland experienced a major incident on October 24, 2025 affecting London, UK (LHR), lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started: Oct 24, 2025, 07:08 PM UTC
Resolved: Oct 24, 2025, 08:31 PM UTC
Duration: 1h 23m
Detected by Pingoru: Oct 24, 2025, 07:08 PM UTC

Affected components

London, UK (LHR)

Update timeline

investigating Oct 24, 2025, 07:08 PM UTC

Hyland is aware of increased error rates in Sharebase UK. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
identified Oct 24, 2025, 07:58 PM UTC

Hyland has identified the cause of the issue affecting ShareBase UK. We are working on implementing a fix and mitigating the impact. We will continue to provide updates as progress is made. Thank you for your continued patience.
resolved Oct 24, 2025, 08:31 PM UTC

Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.