Hyland incident

(Status: Resolved) Increased error rates in Sharebase UK

Resolved after 1 hour 23 minutes, affecting London, UK (LHR), on October 24, 2025.

resolved Oct 24, 2025, 08:31 PM UTC

Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.

Started
Oct 24, 2025, 07:08 PM UTC
Resolved
Oct 24, 2025, 08:31 PM UTC
Duration
1h 23m
Detected by Pingoru
Oct 24, 2025, 07:08 PM UTC

Affected components

London, UK (LHR)

Update timeline

  1. investigating Oct 24, 2025, 07:08 PM UTC

    Hyland is aware of increased error rates in Sharebase UK. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. identified Oct 24, 2025, 07:58 PM UTC

    Hyland has identified the cause of the issue affecting ShareBase UK. We are working on implementing a fix and mitigating the impact. We will continue to provide updates as progress is made. Thank you for your continued patience.

  3. resolved Oct 24, 2025, 08:31 PM UTC

    Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.

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