Hyland incident
(Status: Resolved) Performance degradation in DCA datacenter
Hyland experienced a minor incident on October 7, 2025 affecting Arlington, USA (DCA), lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 09:34 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- investigating Oct 07, 2025, 11:32 PM UTC
Hyland is currently continuing the investigation into the cause of the issue. We appreciate your patience and will provide further updates as soon as more information becomes available.
- identified Oct 08, 2025, 12:08 AM UTC
Hyland has identified the issue and has implemented measures to mitigate the impact to performance. We appreciate your patience and will provide further updates as soon as more information becomes available.
- monitoring Oct 08, 2025, 02:26 PM UTC
Hyland remains actively engaged and is closely monitoring system performance to confirm that the issue is fully addressed. At this time, services should be operating as expected. If you continue to experience any problems, please contact our first line of support. Thank you for your patience and understanding throughout the incident. The next update will be provided @5 PM EST, or sooner if there are any significant developments.
- monitoring Oct 08, 2025, 08:48 PM UTC
We are continuing to monitor for any further issues. Thank you for your patience and understanding throughout the incident. The next update will be provided @11 AM EST, or sooner if there are any significant developments.
- monitoring Oct 09, 2025, 03:01 PM UTC
The system performance is stable. We are continuing to monitor for any further issues. Thank you for your patience and understanding throughout the incident. The next update will be provided @5 PM EST, or sooner if there are any significant developments.
- resolved Oct 09, 2025, 07:11 PM UTC
Hyland has fully resolved the performance issue in the DCA datacenter. Systems are operating normally, and we are no longer observing any related disruptions. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.