Hyland incident

Resolved: Intermittent solution connectivity - AKL

Hyland experienced a major incident on May 7, 2026 affecting Auckland, New Zealand (AKL), lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started: May 07, 2026, 01:41 AM UTC
Resolved: May 07, 2026, 03:41 AM UTC
Duration: 1h 59m
Detected by Pingoru: May 07, 2026, 01:41 AM UTC

Affected components

Auckland, New Zealand (AKL)

Update timeline

investigating May 07, 2026, 01:41 AM UTC

We have received reports of intermittent connection issues in the AKL datacenter. We are currently investigating this matter.
identified May 07, 2026, 02:51 AM UTC

The issue has been identified and a fix is being put in place to mitigate the connectivity errors.
resolved May 07, 2026, 03:41 AM UTC

The issue with intermittent connectivity has been resolved. If issues continue to be experienced, please reach out to your first line of support.