Hyland incident

(Status: Resolved) WOPI service outage in AKL data center

Major Resolved View vendor source →

Hyland experienced a major incident on September 17, 2025 affecting Auckland, New Zealand (AKL), lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 12:56 AM UTC
Resolved
Sep 17, 2025, 02:43 AM UTC
Duration
1h 47m
Detected by Pingoru
Sep 17, 2025, 12:56 AM UTC

Affected components

Auckland, New Zealand (AKL)

Update timeline

  1. investigating Sep 17, 2025, 12:56 AM UTC

    An issue has been identified with WOPI document rendering. Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.

  2. investigating Sep 17, 2025, 02:25 AM UTC

    Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.

  3. identified Sep 17, 2025, 02:38 AM UTC

    Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.

  4. resolved Sep 17, 2025, 02:43 AM UTC

    Hyland has fully resolved the issue affecting WOPI Service. Systems are operating normally, and we are no longer observing any related errors or disruptions. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.