Hyland incident

(Status: Resolved) Degraded Performance issues in LHR Datacenter

Minor Resolved View vendor source →

Hyland experienced a minor incident on September 17, 2025 affecting London, UK (LHR), lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 11:43 AM UTC
Resolved
Sep 17, 2025, 01:42 PM UTC
Duration
1h 59m
Detected by Pingoru
Sep 17, 2025, 11:43 AM UTC

Affected components

London, UK (LHR)

Update timeline

  1. investigating Sep 17, 2025, 11:43 AM UTC

    Hyland is aware of Slow Performance issues on LHR datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. investigating Sep 17, 2025, 11:56 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 17, 2025, 12:09 PM UTC

    Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.

  4. monitoring Sep 17, 2025, 12:37 PM UTC

    Hyland believes the issue is resolved. We are still actively monitoring.

  5. resolved Sep 17, 2025, 01:42 PM UTC

    Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.