Hyland incident

(Status: Resolved) Increased error rates in PIT datacenter

Major Resolved View vendor source →

Hyland experienced a major incident on October 23, 2025 affecting Boyers, USA (PIT), lasting 19h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 08:25 PM UTC
Resolved
Oct 24, 2025, 03:28 PM UTC
Duration
19h 3m
Detected by Pingoru
Oct 23, 2025, 08:25 PM UTC

Affected components

Boyers, USA (PIT)

Update timeline

  1. investigating Oct 23, 2025, 08:25 PM UTC

    Hyland is aware of increased error rates in PIT Datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. monitoring Oct 23, 2025, 09:49 PM UTC

    Hyland believes the issue is resolved. We are still actively monitoring. If you continue to experience any problems, please contact our first line of support.

  3. resolved Oct 24, 2025, 03:28 PM UTC

    Hyland has fully resolved the issue affecting PIT datacenter. Systems are operating normally, and we are no longer observing any related errors or disruptions. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.