Genetec incident

SC SaaS Intelligent Search – Potential service issue in US region

Notice Resolved View vendor source →

Genetec experienced a notice incident on February 5, 2026, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 04:14 PM UTC
Resolved
Feb 05, 2026, 10:31 PM UTC
Duration
6h 16m
Detected by Pingoru
Feb 05, 2026, 04:14 PM UTC

Update timeline

  1. investigating Feb 05, 2026, 04:14 PM UTC

    We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Performance in US region. We are working on it. We apologize for any inconvenience this may cause.

  2. resolved Feb 05, 2026, 10:31 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.