Genetec incident
Access to Security Center SaaS client applications degraded
Genetec experienced a major incident on January 29, 2026 affecting Web, desktop, and Mobile applications, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 01:53 PM UTC
We are currently investigating an incident that is impacting access to operations functionality in configuration web page. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- identified Jan 29, 2026, 02:05 PM UTC
We have identified the cause of the incident and implemented a solution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
- resolved Jan 29, 2026, 02:17 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.