Genetec incident

Access to Security Center SaaS desktop client applications may not work on newly activated systems

Minor Resolved View vendor source →

Genetec experienced a minor incident on February 19, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2026, 02:30 PM UTC
Resolved
Feb 19, 2026, 02:30 PM UTC
Duration
—
Detected by Pingoru
Feb 19, 2026, 02:30 PM UTC

Update timeline

  1. resolved Feb 20, 2026, 04:53 PM UTC

    We experienced an issue that temporarily limited the login options available to users accessing the Security Center SaaS desktop applications. Our engineering team identified the root cause and implemented a fix. Full functionality has since been restored, and all login options are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.