Genetec incident

Genetec Cloudlink enrollment unavailable in Security Center SaaS - all regions

Major Resolved View vendor source →

Genetec experienced a major incident on March 3, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 05:41 PM UTC
Resolved
Mar 02, 2026, 08:30 PM UTC
Duration
—
Detected by Pingoru
Mar 03, 2026, 05:41 PM UTC

Update timeline

  1. resolved Mar 03, 2026, 05:41 PM UTC

    We experienced an issue that affected the enrollment of Genetec Cloudlink and Synergis Cloud Link devices in Security Center SaaS. Our engineering team identified the cause and applied a fix. The issue is now resolved, and device enrollments are operating normally. We apologize for the inconvenience and thank you for your patience while we worked to restore full service.