Genetec incident

SC SaaS – Potential service issue in US affecting live video streaming and intercom calls

Minor Resolved View vendor source →

Genetec experienced a minor incident on January 19, 2026 affecting Video Streaming and Communications, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2026, 08:26 PM UTC
Resolved
Jan 19, 2026, 10:02 PM UTC
Duration
1h 36m
Detected by Pingoru
Jan 19, 2026, 08:26 PM UTC

Affected components

Video StreamingCommunications

Update timeline

  1. investigating Jan 19, 2026, 08:26 PM UTC

    We’re investigating reports of a potential issue affecting SC SaaS Communications and live video performance in US. We are working on it. We apologize for any inconvenience this may cause.

  2. investigating Jan 19, 2026, 08:27 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 19, 2026, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 19, 2026, 09:01 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 19, 2026, 10:02 PM UTC

    This incident has been resolved.