Genetec Outage History

We are currently investigating a performance degradation in United State region affecting enrollment, configuration, and status of cameras. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

We are currently investigating an incident that is impacting work item service in us-east cluster. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.

We are continuing to investigate this issue.

We have identified the cause of the incident and are implementing a solution.

We are currently investigating an incident that is impacting entity synchronization, reports and events in the desktop applications. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

There is an ongoing issue causing delays in email notifications for U.S. users. Our mail provider is experiencing technical issues. We are actively investigating the issue and will provide an update soon. Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Genetec Cloudrunner Mobile App for real-time alerts.

We are currently investigating an incident that is impacting our services. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

We are currently experiencing a service disruption that may impact the SC SaaS application. Our teams are actively investigating and working to restore full functionality as soon as possible. Further updates will be provided as more information becomes available.