Genetec incident

Genetec Security Center SaaS - Axis Direct-to-Cloud Enrollment Functionality Degradation

Genetec experienced a minor incident on March 28, 2026 affecting Device management (enrollment and device configuration), lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started: Mar 28, 2026, 05:58 PM UTC
Resolved: Mar 28, 2026, 07:25 PM UTC
Duration: 1h 26m
Detected by Pingoru: Mar 28, 2026, 05:58 PM UTC

Affected components

Device management (enrollment and device configuration)

Update timeline

investigating Mar 28, 2026, 06:15 PM UTC

We are currently investigating degraded performance of Axis Direct-to-Cloud device enrollment (cameras, intercoms, Axis powered by Genetec).
resolved Mar 28, 2026, 08:25 PM UTC

This incident has been resolved.