Genetec experienced a minor incident on February 3, 2026 affecting Video Streaming, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2026, 03:43 PM UTC
We are currently investigating an incident that is impacting live video callup time in the EastUS2 region. Customers in this region may experience a slight long callup times. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- resolved Feb 03, 2026, 05:01 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.