Genetec incident

Genetec Security Center SaaS - Inconsistent camera state reported - West Europe region

Minor Resolved View vendor source →

Genetec experienced a minor incident on March 29, 2026 affecting Web, desktop, and Mobile applications and Video Streaming, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2026, 04:05 AM UTC
Resolved
Mar 30, 2026, 07:42 PM UTC
Duration
1d 15h
Detected by Pingoru
Mar 29, 2026, 04:05 AM UTC

Affected components

Web, desktop, and Mobile applicationsVideo Streaming

Update timeline

  1. investigating Mar 30, 2026, 05:57 PM UTC

    An issue affecting direct-to-cloud camera state has been identified. Cameras might incorrectly appear as online or offline in the Web, Desktop and Mobile applications. We are actively investigating the issue and will provide an update within an hour.

  2. identified Mar 30, 2026, 07:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 30, 2026, 07:42 PM UTC

    This incident has been resolved.