Genetec experienced a minor incident on March 19, 2026 affecting Canada (https://ca.cloudrunner.tech), lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Canada (https://ca.cloudrunner.tech)
Update timeline
- investigating Mar 19, 2026, 06:24 PM UTC
An issue affecting the Cloudrunner notifications in Canada has been identified. While hits are not affected, you may experience delays in receiving hit notification emails. We are currently investigating the issue and will provide an update soon.
- identified Mar 19, 2026, 06:35 PM UTC
The issue is identified and we are working on a fix
- monitoring Mar 19, 2026, 06:52 PM UTC
A fix has been implemented, and we are actively monitoring the situation.
- resolved Mar 19, 2026, 07:03 PM UTC
The incident has been resolved, and all services are back to normal.