Genetec incident

SC SaaS Access Control – Potential service issue

Minor Resolved View vendor source →

Genetec experienced a minor incident on February 18, 2026 affecting Access Control, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2026, 04:51 PM UTC
Resolved
Feb 18, 2026, 07:28 PM UTC
Duration
2h 37m
Detected by Pingoru
Feb 18, 2026, 04:51 PM UTC

Affected components

Access Control

Update timeline

  1. investigating Feb 18, 2026, 04:51 PM UTC

    We’re investigating reports of a potential issue affecting SC SaaS Access Control Functionality. We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Feb 18, 2026, 06:17 PM UTC

    We identified and fixed the issue and are currently monitoring the system. Enrollment/unit deletion should now be working as expected and sync'ing to Security Center.

  3. resolved Feb 18, 2026, 07:28 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.