Genetec experienced a critical incident on March 19, 2026 affecting Curb Sense, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Curb Sense
Update timeline
- investigating Mar 19, 2026, 07:56 AM UTC
Our DNS provider is currently experiencing an issue which is causing service disruptions. The following services are affected: * Q2C BackOffice * Patroller * Curb Sense Mobile We will provide an update as soon as we receive additional information from our provider.
- identified Mar 19, 2026, 08:03 AM UTC
The issue has been identified and services are partially back online.
- monitoring Mar 19, 2026, 08:18 AM UTC
Our DNS provider pushed some changes, the issue seems to be resolved, we are monitoring the situation.
- resolved Mar 19, 2026, 09:56 AM UTC
The issue is resolved. Everything is operational.