Genetec experienced a minor incident on February 18, 2026 affecting Europe (https://portal.eu.clearid.io/) and Canada (https://portal.ca.clearid.io/) and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Europe (https://portal.eu.clearid.io/)Canada (https://portal.ca.clearid.io/)Australia (https://portal.au.clearid.io/)
Update timeline
- investigating Feb 18, 2026, 03:24 PM UTC
We’re investigating reports of a potential issue affecting ClearID Availability in Global. We are working on it. We apologize for any inconvenience this may cause.
- identified Feb 18, 2026, 04:21 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 18, 2026, 04:21 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 18, 2026, 04:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 18, 2026, 04:35 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.