Diligent incident

Boards | BoardDocs | BoardEffect | Entities - Intermittent Service Degradation Affecting Users in the US

Critical Resolved View vendor source →

Diligent experienced a critical incident on May 24, 2026 affecting Boards (North America - Canada) and BoardDocs (North America - US) and 1 more component, lasting 7h 37m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2026, 08:14 AM UTC
Resolved
May 24, 2026, 03:51 PM UTC
Duration
7h 37m
Detected by Pingoru
May 24, 2026, 08:14 AM UTC

Affected components

Boards (North America - Canada)BoardDocs (North America - US)Boards (North America - US)BoardEffect (North America - US)Entities (North America - US)

Update timeline

  1. investigating May 24, 2026, 08:14 AM UTC

    Users are intermittently experiencing login issues in US and CA regions. We are currently experiencing. Thank you for your understanding and patience.

  2. identified May 24, 2026, 08:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 24, 2026, 11:53 AM UTC

    Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues. Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.

  4. monitoring May 24, 2026, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 24, 2026, 03:51 PM UTC

    This incident has been resolved.