Diligent incident

Boards / Entities - Service Access Issues in US Region

Critical Resolved View vendor source →

Diligent experienced a critical incident on July 4, 2026 affecting Boards (North America - US) and Entities (North America - US), lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2026, 09:29 PM UTC
Resolved
Jul 04, 2026, 09:52 PM UTC
Duration
23m
Detected by Pingoru
Jul 04, 2026, 09:29 PM UTC

Affected components

Boards (North America - US)Entities (North America - US)

Update timeline

  1. investigating Jul 04, 2026, 09:29 PM UTC

    Boards and Entities users in the US region are experiencing service connectivity issues, resulting in intermittent access and degraded application availability. The team is actively investigating the issue and working to restore normal service.

  2. identified Jul 04, 2026, 09:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 04, 2026, 09:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 04, 2026, 09:52 PM UTC

    This incident has been resolved.