Diligent incident

Boards Cloud – Service Disruption Affecting User Access Across Regions

Critical Resolved View vendor source →

Diligent experienced a critical incident on July 16, 2026, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 01:42 PM UTC
Resolved
Jul 16, 2026, 03:51 PM UTC
Duration
2h 8m
Detected by Pingoru
Jul 16, 2026, 01:42 PM UTC

Update timeline

  1. investigating Jul 16, 2026, 01:42 PM UTC

    We are currently investigating an issue affecting Boards Cloud that may prevent some users from successfully accessing the platform. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

  2. identified Jul 16, 2026, 01:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 16, 2026, 03:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 16, 2026, 03:51 PM UTC

    This incident has been resolved.