Diligent incident

Boards – Users Are Not Able To Access The Application In The APAC Region

Critical Resolved View vendor source →

Diligent experienced a critical incident on May 20, 2026 affecting Boards (Asia Pacific - Australia), lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 02:54 AM UTC
Resolved
May 20, 2026, 04:03 AM UTC
Duration
1h 8m
Detected by Pingoru
May 20, 2026, 02:54 AM UTC

Affected components

Boards (Asia Pacific - Australia)

Update timeline

  1. investigating May 20, 2026, 02:54 AM UTC

    Users are not able to access the application in the APAC region. We are currently investigating. Thank you for your understanding and patience!

  2. identified May 20, 2026, 02:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 20, 2026, 03:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 20, 2026, 04:03 AM UTC

    This incident has been resolved.