Diligent incident

Diligent One Platform - Users Are Intermittently Unable To Access D1P Across Regions

Critical Resolved View vendor source →

Diligent experienced a critical incident on April 20, 2026, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 10:47 AM UTC
Resolved
Apr 20, 2026, 12:38 PM UTC
Duration
1h 51m
Detected by Pingoru
Apr 20, 2026, 10:47 AM UTC

Update timeline

  1. investigating Apr 20, 2026, 10:47 AM UTC

    Users are intermittently unable to access D1P in the US region. We are currently investigating. Thank you for understanding and patience.

  2. identified Apr 20, 2026, 11:04 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 20, 2026, 11:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 20, 2026, 12:38 PM UTC

    This incident has been resolved.