Diligent incident

Boards - Users Unable To Login Using Existing Password

Critical Resolved View vendor source →

Diligent experienced a critical incident on February 27, 2026 affecting Boards (North America - US), lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2026, 11:22 PM UTC
Resolved
Feb 28, 2026, 01:47 AM UTC
Duration
2h 25m
Detected by Pingoru
Feb 27, 2026, 11:22 PM UTC

Affected components

Boards (North America - US)

Update timeline

  1. investigating Feb 27, 2026, 11:22 PM UTC

    We are currently investigating this issue.

  2. identified Feb 28, 2026, 01:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 28, 2026, 01:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 28, 2026, 01:47 AM UTC

    This incident has been resolved.