Diligent incident
Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line
Affected components
Contact Center (North America - US)
Update timeline
- investigating Feb 27, 2026, 01:41 PM UTC
Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email ([email protected]). Thank you for your understanding and patience!
- identified Feb 27, 2026, 03:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 28, 2026, 01:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 28, 2026, 01:36 PM UTC
This incident has been resolved.
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