Diligent incident

Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line

Major Resolved View vendor source →

Diligent experienced a major incident on February 27, 2026 affecting Contact Center (North America - US), lasting 23h 55m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2026, 01:41 PM UTC
Resolved
Feb 28, 2026, 01:36 PM UTC
Duration
23h 55m
Detected by Pingoru
Feb 27, 2026, 01:41 PM UTC

Affected components

Contact Center (North America - US)

Update timeline

  1. investigating Feb 27, 2026, 01:41 PM UTC

    Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email ([email protected]). Thank you for your understanding and patience!

  2. identified Feb 27, 2026, 03:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 28, 2026, 01:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 28, 2026, 01:36 PM UTC

    This incident has been resolved.