Diligent incident
BoardDocs - Sites Are Inaccessible In The US Region
Diligent experienced a critical incident on April 27, 2026 affecting BoardDocs (North America - US), lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2026, 01:07 PM UTC
Users are unable to access their sites in the US region. We are currently investigating. Thank you for your understanding and patience!
- identified Apr 27, 2026, 01:23 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 27, 2026, 04:41 PM UTC
.The issue has been identified and a fix is being implemented.
- identified Apr 27, 2026, 05:35 PM UTC
.
- identified Apr 27, 2026, 05:36 PM UTC
.
- investigating Apr 27, 2026, 08:08 PM UTC
Please be aware that teams are still actively engaged and working on this issue. We understand this issue is frustrating and are doing everything we can to resolve it as quickly as possible.
- identified Apr 27, 2026, 08:26 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Apr 27, 2026, 08:27 PM UTC
We are currently investigating this issue.
- monitoring Apr 28, 2026, 02:12 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Apr 28, 2026, 01:03 PM UTC
We are currently investigating this issue.
- identified Apr 28, 2026, 06:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 28, 2026, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2026, 10:08 PM UTC
This incident has been resolved.