Diligent incident

Boards - Users Are Not Able Not Access The Application In The EU Region

Critical Resolved View vendor source →

Diligent experienced a critical incident on May 12, 2026 affecting Boards (Europe - Germany), lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 10:00 AM UTC
Resolved
May 12, 2026, 10:37 AM UTC
Duration
37m
Detected by Pingoru
May 12, 2026, 10:00 AM UTC

Affected components

Boards (Europe - Germany)

Update timeline

  1. investigating May 12, 2026, 10:00 AM UTC

    Users are not able to access the application in the EU region. We are currently investigating. Thank you for your understanding and patience!

  2. identified May 12, 2026, 10:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 12, 2026, 10:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 12, 2026, 10:37 AM UTC

    This incident has been resolved.