Diligent incident

BoardDocs - Some users are unable to access the Diligent BoardDocs application

Critical Resolved View vendor source →

Diligent experienced a critical incident on May 1, 2026 affecting BoardDocs (North America - US), lasting 13d 23h. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 03:30 PM UTC
Resolved
May 15, 2026, 03:23 PM UTC
Duration
13d 23h
Detected by Pingoru
May 01, 2026, 03:30 PM UTC

Affected components

BoardDocs (North America - US)

Update timeline

  1. investigating May 01, 2026, 03:30 PM UTC

    We are currently investigating this issue.

  2. investigating May 01, 2026, 10:55 PM UTC

    We are currently investigating an issue that is preventing users from accessing BoardDocs. We understand the impact of this disruption and sincerely apologize for the inconvenience. This is a high-priority issue, and our senior engineers are actively working to address it. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date information.

  3. identified May 01, 2026, 11:58 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 01, 2026, 11:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 04, 2026, 12:27 PM UTC

    A fix has been implemented and our senior engineers continue to monitor the results. We appreciate your continued support and apologize for any disruption. Please continue to monitor this page for the most up to date information.

  6. monitoring May 04, 2026, 09:57 PM UTC

    The BoardDocs system is online and stable at this time. We are actively monitoring the results and are prepared to act should any further issues occur. Please continue to monitor this page for the most up to date information.

  7. investigating May 07, 2026, 03:17 PM UTC

    We are currently investigating an issue that is preventing users from accessing BoardDocs. We sincerely apologize for the inconvenience. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date status.

  8. monitoring May 07, 2026, 03:52 PM UTC

    The BoardDocs system is online and available at this time. We are performing additional maintenance to increase capacity. Please continue to monitor this page for the most up to date information. If you are unable to login, please follow the instructions at this page (https://www.diligent.com/support/boarddocs-incident-update) to ensure there is no local browser issue impacting your ability to log in.

  9. resolved May 15, 2026, 03:23 PM UTC

    This incident has been resolved.