Cytracom incident
US-NorthEast (EWR) Region ControlOne Agents Retrying
Cytracom experienced a major incident on August 5, 2025 affecting US-NorthEast (EWR) Region, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 08:21 AM UTC
We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent within our EWR. Our engineers are actively working on a fix.
- investigating Aug 05, 2025, 08:26 AM UTC
Engineers are investigating systems in the US-NorthEast (EWR) Region providing services to ControlOne Agents. Agents are exhibiting retrying behavior.
- investigating Aug 05, 2025, 09:29 AM UTC
Engineers continue to investigating systems in the US-NorthEast (EWR) Region providing services to ControlOne Agents. Agents are exhibiting retrying behavior.
- identified Aug 05, 2025, 10:32 AM UTC
Engineers have identified the issue and are working towards resolution as fast as possible.
- monitoring Aug 05, 2025, 11:17 AM UTC
A fix has been implemented and ControlOne agent connectivity has returned to normal.
- resolved Aug 05, 2025, 11:47 AM UTC
All systems in the US-NorthEast (EWR) Region serving ControlOne Agents are operational. If you need additional assistance, please contact us at [email protected] or 877-411-2987.