Cytracom experienced a minor incident on August 14, 2026 affecting ControlOne Management Portal, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
ControlOne Management Portal
Update timeline
- identified Aug 14, 2026, 12:33 PM UTC
We have identified an issue affecting ControlOne Agent geolocation services. Agents may intermittently fail a location in the portal, or fail a device posture check that requires a location fix. As a workaround partners can remove geolocation from the policy.
- monitoring Aug 14, 2026, 12:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 02:34 PM UTC
This incident has been resolved.