Cytracom incident

UCaaS: Limited Inbound and Outbound Call Failures on a Single Voice Gateway

Notice Resolved View vendor source →

Cytracom experienced a notice incident on May 26, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 01:57 PM UTC
Resolved
May 26, 2026, 12:30 PM UTC
Duration
—
Detected by Pingoru
May 26, 2026, 01:57 PM UTC

Update timeline

  1. resolved May 26, 2026, 01:57 PM UTC

    Between 7:30–7:45 AM CST, one of our voice servers experienced an issue that prevented it from processing inbound and outbound calls for a small subset of customers. The issue was isolated to a service module on the affected server. We restarted the server, and call processing resumed normally afterward.