Cytracom experienced a minor incident on May 28, 2026 affecting Call Completion, lasting 16h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 28, 2026, 03:20 PM UTC
The UCaaS platform is experiencing intermittent inbound/outbound call failures. We are investigating the root cause.
- monitoring May 28, 2026, 04:47 PM UTC
We have identified and mitigated an issue that was causing intermittent call completion failures. The issue was related to a third-party CNAM lookup service responding slower than expected. This delay caused some calls to fail over to our secondary data center, which resulted in intermittent disruption to call completion. We have temporarily disabled this dependency, and calls are now completing as expected. We are continuing to monitor call completion and overall service stability.
- monitoring May 28, 2026, 04:58 PM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2026, 08:19 AM UTC
This incident is marked as resolved. No further inbound call failures were observed.