Cytracom incident

UCaaS: Partial Inbound and Outbound Call Failure

Resolved after 11 minutes, affecting Call Completion and BLF Presence, on July 9, 2026.

monitoring Jul 09, 2026, 05:55 PM UTC

We restarted the network interface and the calls should flow as usual. Thanks for your patience during this issue.

Started
Jul 09, 2026, 05:53 PM UTC
Resolved
Jul 09, 2026, 06:05 PM UTC
Duration
11m
Detected by Pingoru
Jul 09, 2026, 05:53 PM UTC

Affected components

Call CompletionBLF Presence

Update timeline

  1. investigating Jul 09, 2026, 05:53 PM UTC

    One of the servers in our fleet experiencing network connectivity issues and our engineering team is investigating. If you are in that server, you may experience intermittent call failures. We will resolve this quickly and thanks for your patience.

  2. monitoring Jul 09, 2026, 05:55 PM UTC

    We restarted the network interface and the calls should flow as usual. Thanks for your patience during this issue.

  3. resolved Jul 09, 2026, 06:05 PM UTC

    This incident has been resolved.

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