Cytracom incident
UCaaS: Partial Inbound and Outbound Call Failure
Cytracom experienced a major incident on July 9, 2026 affecting Call Completion and BLF Presence, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Call CompletionBLF Presence
Update timeline
- investigating Jul 09, 2026, 05:53 PM UTC
One of the servers in our fleet experiencing network connectivity issues and our engineering team is investigating. If you are in that server, you may experience intermittent call failures. We will resolve this quickly and thanks for your patience.
- monitoring Jul 09, 2026, 05:55 PM UTC
We restarted the network interface and the calls should flow as usual. Thanks for your patience during this issue.
- resolved Jul 09, 2026, 06:05 PM UTC
This incident has been resolved.