Cytracom incident

ControlOne partial service degradation in the [US-SouthEast ATL] Region

Cytracom experienced a major incident on October 2, 2026 affecting US-SouthEast (ATL) Region, lasting 6h 13m. The incident has been resolved; the full update timeline is below.

Started: Oct 02, 2026, 01:27 PM UTC
Resolved: Oct 02, 2026, 07:41 PM UTC
Duration: 6h 13m
Detected by Pingoru: Oct 02, 2026, 01:27 PM UTC

Affected components

US-SouthEast (ATL) Region

Update timeline

investigating Oct 02, 2026, 01:27 PM UTC

We have identified an issue causing a partial service degradation for a subset of customers in the [US-SouthEast] region. ControlOne Agents may experience intermittent connectivity or "Retrying" status
identified Oct 02, 2026, 01:51 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 02, 2026, 02:34 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 02, 2026, 07:41 PM UTC

This incident has been resolved.