Cytracom incident

ControlOne partial service degradation in the US-SouthCentral (DFW) Region

Cytracom experienced a minor incident on July 30, 2026 affecting US-SouthCentral (DFW) Region, lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started: Jul 30, 2026, 03:36 PM UTC
Resolved: Jul 30, 2026, 09:55 PM UTC
Duration: 6h 19m
Detected by Pingoru: Jul 30, 2026, 03:36 PM UTC

Affected components

US-SouthCentral (DFW) Region

Update timeline

investigating Jul 30, 2026, 03:36 PM UTC

We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthCentral ControlOne region. ControlOne Bridges may experience intermittent connectivity ControlOne Agents may experience intermittent connectivity or "Retrying" status
monitoring Jul 30, 2026, 04:07 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 30, 2026, 09:55 PM UTC

This incident has been resolved.